They did, both on EasyWeb (via Messages) and by snail mail for accounts that still get paper statements.skepticus wrote:I hadn't realized banks charged new fees or increased old ones without first informing customers. You'd think they'd do it as a courtesy
It's not just banks. Both Bhell and Robbers now charge for paper statements. It costs them money to print them and mail them. Why should the rest of us have to pay for the idiosyncrasies of people who insist on living in the last century?What new fees will banks think of next?
We've called on the TD Auto Club twice for emergency service. Neither call was during bad weather. I'd imagine all auto clubs, towing companies, etc. are swamped in those situations, including CAA. (IIRC the traffic report on CBC Radio even announces average CAA delays on bad weather days, at least in GTA.)As for the Select Account's car service--has anyone actually tried it? I became wary of car service when I joined an automobile association some time ago. On days when I needed a cable boost--days when the temperature had dropped to -25 or lower--I couldn't get through to the switchboard because the line was always busy. When I would eventually get through, I was told I would have a 3-hour wait. I wonder if the same situation exists with the TD Select service?
In both cases TDAC answered promptly and dispatched a service truck quickly. In both cases they phoned us afterwards to follow up and ensure we were satisfied with the service. TDAC has a call/dispatch centre but doesn't have its own trucks. They contract out to local towing/service operators. In both cases ours was in K-W so I can't comment on how this works from coast to coast.
That said, I've had bad experiences with CAA. I stopped our CAA membership years ago because of that. So to get "free" auto club service in a Select account that I would have in any case is a nice bonus.