When something breaks (2017)

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Peculiar_Investor
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When something breaks (2017)

Post by Peculiar_Investor » 03 Jan 2017 08:33

Was hoping this topic wouldn't be need in for 2017, but ...

If you depend on email Notifications (i.e. for new Private Messages), our hosting provider is having problems with outgoing emails so they are currently being generated but not sent out. They are aware of the problem and working on a resolution.
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Re: When something breaks (2017)

Post by LadyGeek » 08 Jan 2017 14:49

finiki is broken, management has been notified.

(There was a change in the underlying Operating System software which runs finiki, announced in the private finiki editor's forum. It was OK a short time ago.)

Update: finiki is fixed. In FireFox, clear your browser cache to see finiki work corrrectly again.
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Re: When something breaks (2017)

Post by Peculiar_Investor » 08 Jan 2017 14:52

It was impacting non-logged-in users and not editors, which is why I didn't spot it immediately. Thanks. The problem has been identified and resolved.
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Re: When something breaks (2017)

Post by longinvest » 07 May 2017 20:52

The site is very slow for me. I just got ERR_EMPTY_RESPONSE trying to submit this post.
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Re: When something breaks (2017)

Post by Peculiar_Investor » 08 May 2017 13:58

Thanks for the report. Behind the scenes, others have also noticed intermittent sluggishness and errors over the past couple of days. As there have been no changes/updates made to the forum or wiki software recently, we suspect our hosting provider might have changed something that is impacting us. Investigation is ongoing.
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Re: When something breaks (2017)

Post by Koogie » 23 Oct 2017 08:54

Very likely something at my end but yesterday morning I got an "SQL error" page a few times when I went to bring up this site.
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Re: When something breaks (2017)

Post by Peculiar_Investor » 23 Oct 2017 09:15

Koogie wrote:
23 Oct 2017 08:54
Very likely something at my end but yesterday morning I got an "SQL error" page a few times when I went to bring up this site.
Can you provide more details about the error message, specifically the wording of the error(s) and approximate timeframe? An "SQL error" page tends to be related to hosting performance rather than user specific, so I've inclined to think it wasn't something at your end. I was fairly active on the site yesterday morning and didn't see any errors.

On very random occasions I've seen SQL errors that contain
more than 'max_user_connections' active connections [1203]
which typically result from hosting provider issues that we cannot control, other than if they become regular occurrences we investigate/follow-up with our hosting provider.
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Re: When something breaks (2017)

Post by Shakespeare » 23 Oct 2017 09:30

The site was down much of yesterday with the 'general SQL error' indicative of a data base crash.
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Re: When something breaks (2017)

Post by Koogie » 23 Oct 2017 09:39

Peculiar_Investor wrote:
23 Oct 2017 09:15
Can you provide more details about the error message, specifically the wording of the error(s) and approximate timeframe? An "SQL error" page tends to be related to hosting performance rather than user specific, so I've inclined to think it wasn't something at your end. I was fairly active on the site yesterday morning and didn't see any errors.
As above. Sorry, next time I'll grab a copy of the error message. I assumed it was my service.
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Re: When something breaks (2017)

Post by Peculiar_Investor » 23 Oct 2017 09:47

Shakespeare wrote:
23 Oct 2017 09:30
The site was down much of yesterday with the 'general SQL error' indicative of a data base crash.
Curious to me as I was active on the site yesterday and never received an error.

Checking available tools from our hosting provider and there is nothing so far to indicate a database crash or database server issue.

Thanks to all for reporting the problem. Your admins will continue to monitor/investigate.
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Re: When something breaks (2017)

Post by AltaRed » 23 Oct 2017 10:42

Shakespeare wrote:
23 Oct 2017 09:30
The site was down much of yesterday with the 'general SQL error' indicative of a data base crash.
It was down for quite awhile. I didn't capture a screen shot, but for me it was a 'general error' that said too many user connections. The exact same message was repeated over the course of at least a few hours.
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Re: When something breaks (2017)

Post by deaddog » 23 Oct 2017 10:55

AltaRed wrote:
23 Oct 2017 10:42
Shakespeare wrote:
23 Oct 2017 09:30
The site was down much of yesterday with the 'general SQL error' indicative of a data base crash.
It was down for quite awhile. I didn't capture a screen shot, but for me it was a 'general error' that said too many user connections. The exact same message was repeated over the course of at least a few hours.
Same here I just assumed lots of activity
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Re: When something breaks (2017)

Post by adrian2 » 23 Oct 2017 19:42

AltaRed wrote:
23 Oct 2017 10:42
Shakespeare wrote:
23 Oct 2017 09:30
The site was down much of yesterday with the 'general SQL error' indicative of a data base crash.
It was down for quite awhile. I didn't capture a screen shot, but for me it was a 'general error' that said too many user connections. The exact same message was repeated over the course of at least a few hours.
+1
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Re: When something breaks (2017)

Post by Peculiar_Investor » 28 Nov 2017 18:14

Your administrator is aware of the ongoing problems with the site today, which seem to have started around 11:30 MST, the error message often being displayed is

Code: Select all

General Error
SQL ERROR [ mysqli ]

User financl1_forum already has more than 'max_user_connections' active connections [1203]

An sql error occurred while fetching this page. Please contact an administrator if this problem persists.
We have been in contact with our hosting provider in an attempt to get it resolved, but there is no explanation or ETA at this time.

We apologize for the inconvenience and thank you for your patience.
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Re: When something breaks (2017)

Post by Peculiar_Investor » 28 Nov 2017 20:04

A small tip that might ease the pain of these continually SQL ERROR messages. I've noticed that they appear to be cached by the hosting provider, so hitting reload will immediately return the same error. What has worked somewhat for me today is to press Ctrl+F5 to force a hard reload from the server. Unfortunately it doesn't always work.

Again, thank you for your patience as we try and get this resolved with our hosting provider.
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Re: When something breaks (2017)

Post by Koogie » 29 Nov 2017 08:42

Peculiar_Investor wrote:
28 Nov 2017 20:04
What has worked somewhat for me today is to press Ctrl+F5 to force a hard reload from the server. Unfortunately it doesn't always work.
Again, thank you for your patience as we try and get this resolved with our hosting provider.
Thanks for the tip, that is worth remembering in general. Also, thank you for all your hard work around here.

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Re: When something breaks (2017)

Post by longinvest » 26 Dec 2017 19:55

All kinds of FWF links are broken, for me. If I click on "Private messages", the link "ucp.php?i=pm&folder=inbox" redirects me to "index.php". The same happens if I want to access my "User Control Panel" using the link under my username at the top right of the site.
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