TDW's bond section has been a mite troubled of late - last week I put in an order for 3 different bonds and the afternoon got a message back that one had been rejected - I nearly fell off my chair - no explanation, nada , zippo and so I phoned them. The bonddesk eventually replies and they look through my orders and say that they are sorry but they had mispriced it and consequently had to reject it. However, if I wanted to buy some now, it would be available.
So, I pointed out that it would be helpful if they had put a code next to it to explain why it had been rejected, and while I had them on the phone, that it seemed rather pointless to email me when they had an offering of debentures if it was closed by the time I got to it (2-3minutes later) and that Royal bank seemed to have a much better organized discount brokerage platform - he replied that most convertible issues were small ones, and swore on his mother's grave (not really but with somewhat of the same intensity) that nobody had prior knowledge (it was strictly first come, first served) and that they were working to improve the TDW platform.
And two days later the selection of corporate bonds had seemingly improved but on the 5th day, the corporate bond menu of offerings was no longer available on line. Strangely, the other fixed income offerings were still available online.
edited to add information.
'A slow death to those who become slaves of habit, who repeat the same track every day, who do not change pace, who do not risk and change the colour of their clothes, who do not talk and who do not learn.'