When I tried to download transactions on Monday night, I receive the expected QFX file, but the transactions do not appear in Quicken and there is no visible error message.
I've tried clicking on the downloaded QFX file to have it open in Quicken and again it fails silently.
Checking under Help->Log Files, there is an entry for Connection Log [CONNLOG.TXT] which indicates:
Code: Select all
==== OSU End (20170629/09:01:48) ====
20170705 19:45:42: Entering SignInWithWebAuthorizationResponse
20170705 19:45:43: Leaving SignInWithWebAuthorizationResponse
20170705 19:45:43: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw2500-can/fib.dll
20170705 19:45:44: QFN: End send to https://ofx-prod-brand.intuit.com/qw2500-can/fib.dll, netstatus 0
20170705 19:45:45:
20170705 19:45:46:
20170705 19:51:07: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw2500-can/fib.dll
20170705 19:51:07: QFN: End send to https://ofx-prod-brand.intuit.com/qw2500-can/fib.dll, netstatus 0
20170705 19:51:07: Marketing session sending to: http://www.royalbank.com/royaldirect/quicken/index.ini
20170705 19:51:07: QFN: Beginning get from http://www.royalbank.com/royaldirect/quicken/index.ini
20170705 19:51:08: QFN: End get from http://www.royalbank.com/royaldirect/quicken/index.ini, netstatus 0
20170705 19:51:08: QFN: Beginning get from http://www.royalbank.com/royaldirect/quicken/finfotab.html
20170705 19:51:08: ***QFN kQFFinished: returns 67305876
20170705 19:51:08: We’re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later.
20170705 19:51:08: QFN: End get from http://www.royalbank.com/royaldirect/quicken/finfotab.html, netstatus 15
20170705 19:51:08: QFN: Beginning get from http://www.royalbank.com/royaldirect/quicken/reglogo.bmp
20170705 19:51:08: ***QFN kQFFinished: returns 67305876
20170705 19:51:08: We’re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later.
20170705 19:51:08: QFN: End get from http://www.royalbank.com/royaldirect/quicken/reglogo.bmp, netstatus 15
20170705 19:51:09:
20170705 19:51:09:
Has anyone else experienced this problem with Quicken 2016 and RBC? Were you able to solve it? What steps were required?
I've tried two different Quicken data files that connect to two different RBC Online Banking accounts with the same result.
Also posted on Quicken Support site as Quicken 2016 (CDN) RBC Direct Connect failing silently | Quicken Customer Community