Quicken 2016 Web Connect problem with RBC?

Banking and Saving strategies, maximizing interest rates, budgeting, GICs, HISAs.
Post Reply
User avatar
Peculiar_Investor
Administrator
Administrator
Posts: 13267
Joined: 01 Mar 2005 14:52
Location: Calgary
Contact:

Quicken 2016 Web Connect problem with RBC?

Post by Peculiar_Investor »

I'm using Quicken 2016 R6 (Build 25.1.6.2) and for years have downloaded transactions from RBC using their online banking site and RBC's "Download Transactions" functionality. My last download is indicated as September 16, 2017. I have successfully transitioned from using an Intuit ID to using a Quicken ID.

When I tried to download transactions on Monday night, I receive the expected QFX file, but the transactions do not appear in Quicken and there is no visible error message.

I've tried clicking on the downloaded QFX file to have it open in Quicken and again it fails silently.

Checking under Help->Log Files, there is an entry for Connection Log [CONNLOG.TXT] which indicates:

Code: Select all

==== OSU End (20170629/09:01:48) ====
20170705 19:45:42: Entering SignInWithWebAuthorizationResponse
20170705 19:45:43: Leaving SignInWithWebAuthorizationResponse
20170705 19:45:43: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw2500-can/fib.dll
20170705 19:45:44: QFN: End send to https://ofx-prod-brand.intuit.com/qw2500-can/fib.dll, netstatus 0
20170705 19:45:45: 
20170705 19:45:46: 
20170705 19:51:07: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw2500-can/fib.dll
20170705 19:51:07: QFN: End send to https://ofx-prod-brand.intuit.com/qw2500-can/fib.dll, netstatus 0
20170705 19:51:07: Marketing session sending to: http://www.royalbank.com/royaldirect/quicken/index.ini
20170705 19:51:07: QFN: Beginning get from http://www.royalbank.com/royaldirect/quicken/index.ini
20170705 19:51:08: QFN: End get from http://www.royalbank.com/royaldirect/quicken/index.ini, netstatus 0
20170705 19:51:08: QFN: Beginning get from http://www.royalbank.com/royaldirect/quicken/finfotab.html
20170705 19:51:08: ***QFN kQFFinished: returns 67305876
20170705 19:51:08: We’re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later.
20170705 19:51:08: QFN: End get from http://www.royalbank.com/royaldirect/quicken/finfotab.html, netstatus 15
20170705 19:51:08: QFN: Beginning get from http://www.royalbank.com/royaldirect/quicken/reglogo.bmp
20170705 19:51:08: ***QFN kQFFinished: returns 67305876
20170705 19:51:08: We’re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later.
20170705 19:51:08: QFN: End get from http://www.royalbank.com/royaldirect/quicken/reglogo.bmp, netstatus 15
20170705 19:51:09: 
20170705 19:51:09:
It appears that Quicken is looking for http://www.royalbank.com/royaldirect/qu ... fotab.html but that link returns a 404 error.

Has anyone else experienced this problem with Quicken 2016 and RBC? Were you able to solve it? What steps were required?

I've tried two different Quicken data files that connect to two different RBC Online Banking accounts with the same result.

Also posted on Quicken Support site as Quicken 2016 (CDN) RBC Direct Connect failing silently | Quicken Customer Community
Imagefiniki, the Canadian financial wiki New editors wanted and welcomed, please help collaborate and improve the wiki.

Normal people… believe that if it ain’t broke, don’t fix it. Engineers believe that if it ain’t broke, it doesn’t have enough features yet. – Scott Adams
User avatar
Peculiar_Investor
Administrator
Administrator
Posts: 13267
Joined: 01 Mar 2005 14:52
Location: Calgary
Contact:

Re: Quicken 2016 Web Connect problem with RBC?

Post by Peculiar_Investor »

On the Quicken support forum another user has posted a solution that I've tried and can confirm it resolved the issue.

Although Quicken 2016 indicated that I was running R6, the solution was to apply Quicken 2016 for Windows Update and Mondo Patch, which was updated 9/25/2017, or right around the time frame when I encountered the problem.

When I applied the update, it was somewhat confusing because it indicated that I was running R3 :roll: even though all indications from Quicken 2016 said I was up-to-date at R6.
Imagefiniki, the Canadian financial wiki New editors wanted and welcomed, please help collaborate and improve the wiki.

Normal people… believe that if it ain’t broke, don’t fix it. Engineers believe that if it ain’t broke, it doesn’t have enough features yet. – Scott Adams
User avatar
AltaRed
Veteran Contributor
Veteran Contributor
Posts: 33398
Joined: 05 Mar 2005 20:04
Location: Ogopogo Land

Re: Quicken 2016 Web Connect problem with RBC?

Post by AltaRed »

Thank you for that note. I had to download and install the Mondo update today (to get One Step Update to work), even though my installed Quicken version said R6! When I went to install the Mondo update, the screen said I was actually on R3 as well. Go figure.....! They messed up royally.
Imagefiniki, the Canadian financial wiki The go-to place to bolster your financial freedom
Post Reply