Of course I registered my software. By I cannot remember if it was my @home -> @rogers -> @shaw -> @mydomain e-mail address that I used 5 years ago. As I know the ins and outs of how Q02 operates, I've never had the need to revisit the Intuit website, particularly when each new release has added nothing that was important enough for me to consider upgrading. So I will accept partial responsibility for not being aware of the sunset. I'm still disappointed with my banks reaction on providing information.Bylo Selhi wrote:Evidently you never registered your software (in which case you would have got an e-mail from them almost a year ago) or check their website regularly for notices likePeculiar_Investor wrote:The problem that I have is that no one is actively warning people about the imminent sunset of the product
As much as I don't look forward to upgrading, I guess it is finally time to move. I should be receiving Quicken XG 2007 in the mail any day this week.
Is it just me, or are more and more companies using "blame the 3rd party" as a means to not deal with their customers. I'm getting a little tired of the following scenario. Bought a product/service from Company X. At some point something goes wrong, so call Company X. They claim the problem is with their 3rd party supplier and request that I deal with the supplier to get the problem resolved. As the customer of Company X, I don't really care whom they sourced things from, I bought the product/service from Company X and I'm expecting Company X to stand behind their product and support it.