Peculiar_Investor wrote:The problem that I have is that no one is actively warning people about the imminent sunset of the product
Evidently you never registered your software (in which case you would have got an e-mail from them almost a year ago) or check their website regularly for notices like this
Intuit wrote:Under this policy, the most current version of Quicken (currently Quicken 2007), plus the prior two versions, will be supported, subject to certain exceptions. Sunsetting older versions of Quicken allows us to focus resources on enhancing our products and providing support for more current versions, which are used by the vast majority of Quicken customers.
When a Quicken product is scheduled to be sunset, Intuit will provide affected customers with advance notice, generally by means of this Web site. We update this Web site periodically, so please visit us again for more information as it becomes available.
My guess it that people over the holiday season won't be paying a whole lot of attention to their finances, but will likely get back to it early in January. Only then will they find out that downloads from their financial institution do not work.
Let's hope the victims are vocal. However I suspect that the number of bank customers who use Quicken is small and the number who still use Q02 is minuscule. I doubt the squawking will be noticed.
BTW Intuit killed downloads using Q02 (.QIF file format) in the US almost 3 years ago
so we've been living on borrowed time.
As someone who developed enterprise software previously, I fully understand the need to sunset software. But we always went to great lengths to advise customers of the upcoming event. It didn't always make us popular with the customers, but it at least gave them time to make an informed decision on their next steps.
Me too. However enterprises are different beasts. We also advised our customers well in advance, offered them financial incentives to get current and even continued to offer them support on a best-efforts basis even after official support had expired. (We even offered our customers support for our competitors' discontinued software. Not only was that profitable in its own right but it helped encourage them to migrate to our software. But as I said, the enterprise market is another world.)
Alas, a small number of consumers, who've been "freeloading" from Intuit for as long as 5 years, don't count.
Sedulously eschew obfuscatory hyperverbosity and prolixity.