TD Direct Investing (was Waterhouse) Service

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BRIAN5000
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Re: TD Direct Investing (was Waterhouse) Service

Post by BRIAN5000 » 09 Feb 2017 14:46

BRIAN5000 wrote:
jeremy wrote:Has anyone tried emailing TDDI (and received a response)? A few days ago, I sent a general inquiry to the email address they provided under 'contact us' (tddirectinvesting@td.com) and I haven't heard anything back, not even an automated reply. Why bother providing an email address if you aren't monitoring it?
No response to my email either.


Sent: Tue, 13 Dec 2016 16:37:33 -0700 (MST)
Subject: Attn: Client Complaint Resolution Team

Thu, Feb 02, 2017 11:36 AM
Thank you for writing TD Direct Investing general inquiry.
The email team provides general guidance and direction for our products and services.
As we are experiencing higher than normal volumes, we apologize for the delayed response.
Please feel free to contact one of our Investment Representatives.
“Sometimes you are going to sell early and wish you would’ve held on, other times you will hold on a
little bit longer and wish you would’ve sold early - this is just part of the game.” - Frank Zorilla via Abnormal Returns

jeremy
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Re: TD Direct Investing (was Waterhouse) Service

Post by jeremy » 10 Feb 2017 00:10

BRIAN5000 wrote:
BRIAN5000 wrote:
jeremy wrote:Has anyone tried emailing TDDI (and received a response)? A few days ago, I sent a general inquiry to the email address they provided under 'contact us' (tddirectinvesting@td.com) and I haven't heard anything back, not even an automated reply. Why bother providing an email address if you aren't monitoring it?
No response to my email either.


Sent: Tue, 13 Dec 2016 16:37:33 -0700 (MST)
Subject: Attn: Client Complaint Resolution Team

Thu, Feb 02, 2017 11:36 AM
Thank you for writing TD Direct Investing general inquiry.
The email team provides general guidance and direction for our products and services.
As we are experiencing higher than normal volumes, we apologize for the delayed response.
Please feel free to contact one of our Investment Representatives.
Same response for me...

ig17
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Re: TD Direct Investing (was Waterhouse) Service

Post by ig17 » 28 Mar 2017 12:44

I know I can use TD US Money Market (TDB166) to make an in-kind contribution to an RRSP, by journalling it two times:

USD non-reg --> CAD RRSP --> USD RRSP

Does anyone know if it's possible to do the same with TDB8152 (USD HISA)?

jeremy
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Re: TD Direct Investing (was Waterhouse) Service

Post by jeremy » 28 Mar 2017 13:11

ig17 wrote:
28 Mar 2017 12:44
I know I can use TD US Money Market (TDB166) to make an in-kind contribution to an RRSP, by journalling it two times:

USD non-reg --> CAD RRSP --> USD RRSP

Does anyone know if it's possible to do the same with TDB8152 (USD HISA)?
Yes, I have used TDB8152.

gobsmack
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Re: TD Direct Investing (was Waterhouse) Service

Post by gobsmack » 28 Mar 2017 14:06

jeremy wrote:
28 Mar 2017 13:11
ig17 wrote:
28 Mar 2017 12:44
...
USD non-reg --> CAD RRSP --> USD RRSP

Does anyone know if it's possible to do the same with TDB8152 (USD HISA)?
Yes, I have used TDB8152.
How do you work out how many shares you can transfer? The exchange rate is changing all the time and it may take them a few hours to move the shares for you after you call in. How do you deal with that? Do you simply try and stay well below however much contribution room you have?

jeremy
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Re: TD Direct Investing (was Waterhouse) Service

Post by jeremy » 28 Mar 2017 15:18

gobsmack wrote:
28 Mar 2017 14:06
jeremy wrote:
28 Mar 2017 13:11
ig17 wrote:
28 Mar 2017 12:44
...
USD non-reg --> CAD RRSP --> USD RRSP

Does anyone know if it's possible to do the same with TDB8152 (USD HISA)?
Yes, I have used TDB8152.
How do you work out how many shares you can transfer? The exchange rate is changing all the time and it may take them a few hours to move the shares for you after you call in. How do you deal with that? Do you simply try and stay well below however much contribution room you have?
I stay below the contribution limit (+$2k overcontribution limit). When I've called in, the agent has always told me the exchange rate and the CAD contribution amount. They use the exchange rate at the time you call.

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ghariton
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Re: TD Direct Investing (was Waterhouse) Service

Post by ghariton » 13 Jul 2017 21:58

Business as usual...
Please be advised that your personal account statements for the period ending June 30, 2017, are currently unavailable in eServices. We are working to re-post them as soon as possible and an update will be provided by no later than 5:00 p.m. (ET) on Friday, July 14.
In the interim, you can view your account activity for the previous 45 days in WebBroker by clicking on 'Accounts' in the top navigation bar, and then 'Activity' in the dropdown menu. You can download this information by clicking on the 'Download' icon at the top right of the 'Activity' page.
If you normally receive your personal account statements by mail, please be advised that they will be arriving later than anticipated. We will provide a new anticipated delivery date as soon as possible.
We apologize for any inconvenience.
The plural of anecdote is NOT data.

WexleySnoops
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Re: TD Direct Investing (was Waterhouse) Service

Post by WexleySnoops » 18 Jul 2017 19:36

ghariton wrote:
13 Jul 2017 21:58
Business as usual...
Please be advised that your personal account statements for the period ending June 30, 2017, are currently unavailable in eServices. We are working to re-post them as soon as possible and an update will be provided by no later than 5:00 p.m. (ET) on Friday, July 14.
In the interim, you can view your account activity for the previous 45 days in WebBroker by clicking on 'Accounts' in the top navigation bar, and then 'Activity' in the dropdown menu. You can download this information by clicking on the 'Download' icon at the top right of the 'Activity' page.
If you normally receive your personal account statements by mail, please be advised that they will be arriving later than anticipated. We will provide a new anticipated delivery date as soon as possible.
We apologize for any inconvenience.
Statements now live!

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