I find this works with most bank "SERVICE CHARGE $XYZ" line items. First level CSR is similarly uninformed about what the heck it's about, but is sufficiently empowered to reverse and does so.DenisD wrote: Sometime later, after everything had sorted itself out, a $20 interest charge popped up. My friend called RBCDI. The rep said he couldn't see why there was an interest charge and he cancelled it.
Always call in on these items.